Privacy Policy

The Nutsup ("we", "us", or "our") operates thenutsup.com and related services as a manufacturer and online retailer of premium roasted snacks, gajak, chikki, and traditional Punjabi food products from Firozpur, Punjab, India. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, create an account, place an order, contact us, or interact with us through email, phone, or WhatsApp.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

We may collect the following categories of personal information:

• Identity and contact details: name, email address, phone number, and delivery/shipping address.
• Account information: login credentials (password stored in hashed form), account preferences, saved addresses, wishlist items, and order history.
• Order and transaction details: products purchased, order amounts, payment status, invoices, and delivery information.
• Communication data: messages you send through contact forms, wholesale inquiries, customer support tickets, product reviews, and email or WhatsApp correspondence with us.
• Technical and usage data: IP address, browser type, device information, pages visited, and cookies or similar technologies used to maintain your session and improve site functionality.
• Marketing preferences: your choices regarding promotional emails or WhatsApp messages, where applicable.

We do not intentionally collect sensitive personal data beyond what is necessary to fulfil orders and provide customer support. Payment card, UPI, or net-banking details are processed directly by our payment partner and are not stored on our servers.

We use personal information for legitimate business purposes, including to:

• Process and deliver retail, wholesale, and bulk orders across India.
• Create and manage customer accounts and link guest orders to registered accounts.
• Send order confirmations, shipping updates, delivery notifications, payment alerts, and customer support responses.
• Send transactional messages by email and WhatsApp (such as order status, inquiry acknowledgements, and welcome messages).
• Respond to contact, wholesale, export, and distributor inquiries.
• Issue invoices, comply with tax and food-business regulations, and maintain business records.
• Improve our website, products, and customer experience.
• Detect, prevent, and address fraud, abuse, or security issues.
• Send promotional communications only where permitted and in line with your preferences.

Depending on the context, we process personal information based on one or more of the following: performance of a contract (for example, fulfilling your order), compliance with legal obligations (such as tax and invoicing requirements), our legitimate business interests (such as customer service, fraud prevention, and service improvement), and your consent where required (for example, optional marketing messages or WhatsApp communications).

We do not sell your personal information. We may share information with trusted third parties only as needed to operate our business:

• Payment processors (such as Razorpay) to securely process online payments.
• Meta Platforms / WhatsApp (Facebook) when we send or receive business messages through the WhatsApp Business Platform, in accordance with Meta's terms and policies.
• Email and messaging service providers used to deliver transactional emails and notifications.
• Courier and logistics partners to ship orders to your delivery address.
• Technology providers that host, secure, or support our website and internal systems.
• Professional advisers or authorities when required by applicable law, court order, or to protect our rights, customers, or the public.

These service providers are permitted to use your information only to perform services on our behalf and are expected to protect it appropriately.

If you provide your phone number, we may contact you via WhatsApp or SMS for transactional purposes such as order updates, inquiry responses, support replies, and account-related notifications. Message frequency varies based on your activity with us.

WhatsApp messaging is provided through Meta's WhatsApp Business Platform. Your phone number and message content may be processed by Meta in accordance with WhatsApp's and Meta's privacy policies. You may opt out of non-essential promotional WhatsApp messages by contacting us, though we may still send messages necessary to complete orders or provide support.

Our website uses cookies and similar technologies to keep you signed in, remember cart contents, maintain security, and understand how visitors use the site. You can control cookies through your browser settings, but disabling certain cookies may affect site functionality such as login or checkout.

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including to complete orders, provide support, maintain business and tax records, resolve disputes, and comply with legal obligations. When information is no longer required, we take reasonable steps to delete or anonymise it.

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Subject to applicable law, you may have the right to:

• Access, update, or correct personal information through your account settings or by contacting us.
• Request deletion of personal information, subject to legal and contractual retention requirements.
• Withdraw consent for optional marketing communications.
• Raise a concern or complaint with us regarding our handling of your personal information.

To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Our website may contain links to third-party sites or marketplaces such as Amazon, Blinkit, or social media platforms. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies separately.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when the policy was last revised. Material changes will be posted on this page. Continued use of our services after changes become effective constitutes acceptance of the updated policy.

For privacy-related questions, requests, or complaints, please contact:

The Nutsup — Bansan Wala Bazaar Road, Firozpur, Punjab – 152002, India

Email: info@thenutsup.com

Phone / WhatsApp: +91 91072 80006

Website: thenutsup.com